Knowledgebase

Accessing the App (2)

• Logging In
• Forgotten Your Password?

Implementation (9)

• Decibel Insight Tracking Code
• Form Tagging
• Form Submission Tagging
• Passing User IDs
• Implementing Using Google Tag Manager

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Dashboard (4)

• Selecting Your Property
• Dashboard Metrics
• Monthly Usage
• Anomalous and Interesting Sessions

Sessions & Session Replays (12)

• Sessions Dashboard
• Session Details
• Viewing Sessions by Date
• Applying Filters to Sessions
• Session Statistics

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Heatmaps (14)

• Decibel Insight Heatmap Extension
• Viewing Heatmaps
• Dot Heatmap
• Attribution Heatmap
• Hybrid Heatmaps

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Forms (9)

• Dynamic v Tagged Forms
• Form Data
• Editing Form and Field Details
• Form Elements
• Pages

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Segments (12)

• Segments Summary
• Creating Segments
• Using Segments
• Editing Segments
• Cloning Segments

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Funnels (9)

• Funnels Summary
• Creating Funnels
• Viewing Funnels
• Editing Funnels
• Cloning Funnels

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Alerts (7)

• Alerts Summary
• Creating Alerts
• Viewing Alerts
• Editing Alerts
• Deleting Alerts

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Reports (10)

• Reports Summary
• JavaScript Error Reporting
• Form Validation Error Reporting
• Application Error Reporting
• HTTP Error Reporting

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Archives (4)

• Archives Summary
• Viewing Archives by Date
• Applying Filters to Archives
• Archive Statistics

Account Settings (21)

• Global Settings Summary
• My Details
• Properties
• Configuring Websites & Subdomains
• Deleting Properties

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Property Settings (8)

• Rules
• Channels
• Goals
• Pages
• Regex Path

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Integrations (15)

• Appsee
• Adobe Analytics
• Adobe Target
• Generic A/B Testing
• GlobalMaxer

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Reporting (3)

• Subscription
• Login Report
• Auditing

Help (3)

• Implementation Guide
• Change Log
• Support Tickets

FAQs (12)

• Why can I not add more properties or users?
• Why do some sessions have blue play buttons and others have grey play buttons?
• Why does the replay have a faded white overlay?
• Why does my Heatmap display a grey background and not my website?
• I have changed my form collection from dynamic to tagged, can I remove the old data?

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