Decibel Insight
Knowledgebase

Usabilla

Our Usabilla integration allows you to see which users have taken part in an Usabilla survey.

Enabling the Usabilla Integration

To enable this option, simply navigate to Settings > Integrations > VoC > Usabilla and tick the Usabilla Enabled checkbox, before clicking Save. You will then need to finalise the integration within Usabilla, as per the instructions in Usabilla's Support Center here.

Please note: The Usabilla integration does not work retroactively as it requires us to collect and aggregate the data each time the script is fired.

Using the Usabilla Integration

Upon collecting Usabilla surveys, you can begin to use these by creating Segments based on them.

When creating a segment, in Segment Filters, click on the Integrations tab, before you will see a number of filters that can be used based on the data collected as part of the Usabilla integration, such as in the image below.

Upon creating the segment, you can begin to filter Sessions, Heatmaps, Forms and other features in Decibel Insight based on those users who have taken part in an Usabilla survey.