Decibel Insight

Forgotten Your Password?

If you have forgotten your password, simply head to and click Forgotten your password where you will be asked to input the email address that belongs to your account. You will shortly receive an email with instructions on resetting your password.

The email will be sent from, so please ensure that you are able to receive correspondence from this address. If you have not received the email, you may need to check your spam/junk folder.

Please note: The link that you will receive in the email is only valid for 24 hours. After this point, you will need to follow the above instructions again to receive a new link.

Alternatively, if you are provided with a "Please provide valid email address" message, please contact or your Customer Success Manager for assistance.

Once logged in, you can also update your password in the My Details section of the app.