Decibel Insight
Knowledgebase

Forgotten Your Password?

If you have forgotten your password, simply head to app.decibelinsight.com and click Forgotten your password where you will be asked to input the email address that belongs to your account. You will shortly receive an email with instructions on resetting your password.

The email will be sent from support@decibelinsight.com, so please ensure that you are able to receive correspondence from this address. If you have not received the email, you may need to check your spam/junk folder.

Alternatively, if you are provided with a "Please provide valid email address" message, please contact support@decibelinsight.com or your Account Manager for assistance.

Once logged in, you can also update your password in the My Details section of the app.