Decibel Insight


Our iPerceptions integration allows you to see which users have taken part in an iPerceptions survey.

Enabling the iPerceptions Integration

To enable this option, simply navigate to Settings > Integrations > VoC > iPerceptions and tick the iPerceptions Enabled checkbox, before clicking Save. Decibel will now begin to collect sessions where users take part in an iPerceptions survey.

Please note: The iPerceptions integration does not work retroactively as it requires us to collect and aggregate the data each time the script is fired.

Using the iPerceptions Integration

Upon collecting iPerceptions surveys, you can begin to use these by creating Segments based on them.

When creating a segment, in Segment Filters, click on the Integrations tab and navigate to IPerceptions surveyed and use the check box to select yes or no, such as in the image below.

Upon creating the segment, you can begin to filter Sessions, Heatmaps, Forms and other features in Decibel based on those users who have or have not taken part in an iPerceptions survey.