Decibel Insight
Knowledgebase

Form Validation Error Reporting

Our Form Validation Error Reporting allows to you see which form validation errors are being seen by users most often over a particular time period. You can access this by going to Reports > Form Validation Errors from the left hand menu.

The Form Validation Errors dashboard shows you the number of errors that users have received on your website over the given time period, along with the number of form views that contained errors, and the error rate percentage, while the green/red arrows can be hovered over to show a comparison compared to a previous time period.

To use Form Validation Error reporting, you will first need to configure the Field Error Callback for your property, using the Form Settings.

You can see which errors are most common on the website by clicking the blue arrow next to Validation Errors. This will show up to 50 of the most common validation errors that have occurred on the website, ordered by the most seen error. You can then view the list of Sessions where these errors occurred by clicking the blue arrow under actions next to the relative error that you want to see these Sessions for. From this list, you will also be able to see the Session Replays of these users by clicking the Play button.

You can also see which Forms are experiencing the most errors by clicking the blue arrow next to Forms. This will then show the number of errors occurring per form, along with the error rate of each form. To see which errors are occurring in a particular form, click the blue arrow under actions. From here, you will see the list of errors that have occurred for that form, and you can see the list of Sessions that have experienced this error on the selected form by clicking the blue arrow relative to the error that you want to see Sessions for. From this list, you can view Session Replays by clicking the Play button next to a Session.

You can download the data of these reports at any time as a CSV or JSON file. More information can be found in Exporting Error Reports.