Decibel Insight
Knowledgebase

Application Error Reporting

Our Application Error Reporting allows to you see which application errors are being seen by users most often over a particular time period. You can access this by going to Reports > Application Errors from the left hand menu.

The Application Errors dashboard shows you the number of errors that users have received on your website over the given time period, along with the number of page views that contained errors, and the error rate percentage, while the green/red arrows can be hovered over to show a comparison compared to a previous time period.

Application Errors can be configured by using the sendApplicationError JavaScript API call. More information on implementing this can be found in Configuring Application Error Messages.

You can see which errors are most common on the website by clicking the blue arrow next to Application Errors. This will show up to 50 of the most common application errors that have occurred on the website, ordered by the most seen error. You can then view the list of Sessions where these errors occurred by clicking the blue arrow under actions next to the relative error that you want to see these Sessions for. From this list, you will also be able to see the Session Replays of these users by clicking the Play button.

You can also see which pages are experiencing the most errors by clicking the blue arrow next to Pages. This will then show the number of errors occurring per page, along with the error rate of each page. To see which errors are occurring on a particular page, click the blue arrow under actions. From here, you will see the list of errors that have occurred for that page, and you can see the list of Sessions that have experienced this error on the selected page by clicking the blue arrow relative to the error that you want to see Sessions for. From this list, you can view Session Replays by clicking the Play button next to a Session.

You can download the data of these reports at any time as a CSV or JSON file. More information can be found in Exporting Error Reports.