Decibel Insight
Knowledgebase

Why does my Heatmap display a grey background and not my website?

If you ever see this error on your property when viewing a Heatmap, it will usually be due to the fact that you are using the incorrect protocol. For example, you may be attempting to view a page using https on a site that does not have this. Simply click the dropdown where this is displayed and change it to http (or vice versa) before clicking Go.